VIPSports: Betting the Customer Service Factor

So you call in to place a bet on the Eagles to win and the Eagles end up blowing the game out. You go online to check your wager and your account is devoid of money. You check the graded wagers and find a bet on Jeff Feagles over/under punts. What happened? Another case of customer service reps who can’t speak any English.

Now obviously, this is an extreme example that probably has never happened, but even still, you just feel more security when the person listening to your bets and complaints understands what the hell you’re saying. VIPSports, for instance, doesn’t necessarily pass this basic test and despite strengths in other areas of their service, overall it still comes down to the old ABC’s.

VIPSports: Talk to the Sportsbook in How Many Rings

One of the major aspects of good customer service is answering the phone quickly. The last thing you want is to end up being on hold for thirty minutes, listening to Elton John and Amy Grant serenade you like you’re in some San Francisco nightclub.

How does VIPSports rate on the call time factor? Three rings and a man named Leslie answered. Which apparently, in regards to gender, is an ambiguous name.

VIPSports Customer Service

VIPSports customer service people are based in the Carribbean and the accents abound with their phone representatives. The customer service people at VIPSports sportsbook, on the other hand, despite having accents, are fairly easy to understand. They can answer basic questions with some competency; although they aren’t very enthusiastic about their jobs (can you blame them?).

VIPSports: Sports Betting Security

VIPSports is dedicated to giving you secure transactions, which is always the biggest concern when doing internet business. With a Secure Sockets Layer 3.0 Encryption and things like authentication, private/public keys and certificate authorities, you can be assured the only person taking your money will be the Los Angeles Clippers.